Cancellation policy

Cancellation Policy

 Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions

When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select. If there's a contract period, the frequency or duration may be preselected and locked as per the contract.

Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription, you can cancel it (unless it's a contract-based subscription). If you want to cancel or change your subscription, you can do so at any time unless you are bound by a contract. Your order confirmation emails have links to your order. You can manage your subscription from there. 

If you complete your purchase after reviewing the product page, and there is a mention of a specific contract period, it will be confirmed that you agree to the terms of the contract. Consequently, you cannot cancel your subscription before the end of the contract period.

See our returns policy for more details on returns and refunds.

Pre-orders

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.

You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.

Try before you buy

 When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.