Last Updated: [23/08/2023]

1. Introduction

Welcome to Nature Empowered ("we," "our," or "us"). We appreciate your business and strive to provide you with quality products and services. This Refund Policy governs the terms and conditions for requesting refunds for purchases made through our website. By making a purchase on Nature Empowered, you agree to the terms and conditions stated below.

2. Refund Eligibility

2.1. We offer refunds in line with the following criteria:

2.1.1. Damaged or Defective Products

If you receive a product that is damaged, defective, or substantially different from what was ordered, you may be eligible for a refund. To qualify, you must contact our customer support team within 3 days of receiving the product. We reserve the right to assess the extent of the damage or defect and determine whether it warrants a refund.

2.1.2. Non-Delivery

If you have not received your ordered product within 30 days from the expected delivery date, you may be eligible for a refund. To qualify, you must notify us within 30 days of the expected delivery date. We will investigate the non-delivery and decide whether a refund is appropriate.

2.1.3. Cancelled Orders

For orders that are canceled before they are shipped, you may be eligible for a full refund. However, if the order has already been shipped, please refer to our Return Policy.

3. Return Process

3.1. To request a refund, follow these steps:

3.1.1. Contact Customer Support

If you believe you qualify for a refund under the conditions specified in this policy, contact our customer support team at natureempoweredltd@gmail.com within the stipulated timeframes.

3.1.2. Provide Information

Furnish your order details, a clear description of the issue, and relevant supporting documentation (such as photographs of damaged items).

3.1.3. Assessment and Resolution

Our team will review your request and may request additional information. We retain the right to make a final determination on whether your refund request aligns with our eligibility criteria.

3.1.4. Refund Process

If your refund request is approved, we will initiate the refund to your original payment method within 14 business days.

4. Exclusions

4.1. The following circumstances are excluded from our refund policy:

4.1.1. Change of Mind

We do not issue refunds for returns resulting solely from a change of mind or personal preference.

4.1.2. User Error

Refunds will not be granted for products damaged due to misuse, improper handling, or neglect.

4.2. Please be aware that the final decision regarding refunds rests solely with Nature Empowered.

5. Limitation of Liability

5.1. Our liability for refunds is subject to the terms and conditions specified in this policy. We are not liable for any indirect, incidental, or consequential damages arising from refund requests or the use of our products and services.

6. Contact Us

For inquiries or assistance regarding our Refund Policy, please contact us at natureempoweredltd@gmail.com.