Return Policy
Last Updated: [23/08/2023]
1. Introduction
Welcome to Nature Empowered ("we," "our," or "us"). We value your satisfaction and strive to provide you with exceptional products and services. This Return Policy outlines the terms and conditions for returning products purchased from our website. By making a purchase on Nature Empowered, you acknowledge and agree to the terms stated below.
2. Return Eligibility
2.1. Our return policy covers the following scenarios:
2.1.1. Damaged or Defective Products
If you receive a product that is damaged, defective, or materially different from what was ordered, you may be eligible for a return and refund. To qualify, you must initiate the return process within 3 days of receiving the product.
2.1.2. Non-Delivery
If you have not received your ordered product within 30 days from the expected delivery date, you may be eligible for a return and refund. To qualify, you must notify us within 30 days of the expected delivery date.
**2.2. We reserve the right to assess the extent of the damage, defect, or non-delivery to determine if it meets our return eligibility criteria.
3. Return Process
3.1. To initiate a return, follow these steps:
3.1.1. Contact Customer Support
If you believe your product qualifies for a return under the conditions specified in this policy, contact our customer support team at natureempoweredltd@gmail.com within the stipulated timeframes.
3.1.2. Provide Information
Supply your order details, a clear description of the issue, and relevant supporting documentation (such as photographs of damaged items).
3.1.3. Assessment and Resolution
Our team will review your return request and may request additional information. We retain the right to make a final determination on whether your return request aligns with our eligibility criteria.
3.1.4. Return Instructions
If your return request is approved, we will provide you with instructions for returning the product. The product must be returned in its original packaging, including all accessories and documentation.
3.1.5. Refund Process
Upon receiving the returned product and confirming its eligibility, we will initiate the refund to your original payment method within 14 business days.
4. Exclusions
4.1. The following circumstances are excluded from our return policy:
4.1.1. Change of Mind
Returns based solely on a change of mind or personal preference are not accepted.
4.1.2. User Error
Returns will not be accepted for products damaged due to misuse, improper handling, or neglect.
4.1.3. Consumable Products
For hygiene and safety reasons, we do not accept returns for consumable products.
4.2. The final decision regarding returns rests solely with Nature Empowered.
5. Limitation of Liability
5.1. Our liability for returns is subject to the terms and conditions specified in this policy. We are not liable for any indirect, incidental, or consequential damages arising from return requests or the use of our products and services.
6. Contact Us
For inquiries or assistance regarding our Return Policy, please contact us at natureempoweredltd@gmail.com.
1. Introduction
Welcome to Nature Empowered ("we," "our," or "us"). We value your satisfaction and strive to provide you with exceptional products and services. This Return Policy outlines the terms and conditions for returning products purchased from our website. By making a purchase on Nature Empowered, you acknowledge and agree to the terms stated below.
2. Return Eligibility
2.1. Our return policy covers the following scenarios:
2.1.1. Damaged or Defective Products
If you receive a product that is damaged, defective, or materially different from what was ordered, you may be eligible for a return and refund. To qualify, you must initiate the return process within 3 days of receiving the product.
2.1.2. Non-Delivery
If you have not received your ordered product within 30 days from the expected delivery date, you may be eligible for a return and refund. To qualify, you must notify us within 30 days of the expected delivery date.
**2.2. We reserve the right to assess the extent of the damage, defect, or non-delivery to determine if it meets our return eligibility criteria.
3. Return Process
3.1. To initiate a return, follow these steps:
3.1.1. Contact Customer Support
If you believe your product qualifies for a return under the conditions specified in this policy, contact our customer support team at natureempoweredltd@gmail.com within the stipulated timeframes.
3.1.2. Provide Information
Supply your order details, a clear description of the issue, and relevant supporting documentation (such as photographs of damaged items).
3.1.3. Assessment and Resolution
Our team will review your return request and may request additional information. We retain the right to make a final determination on whether your return request aligns with our eligibility criteria.
3.1.4. Return Instructions
If your return request is approved, we will provide you with instructions for returning the product. The product must be returned in its original packaging, including all accessories and documentation.
3.1.5. Refund Process
Upon receiving the returned product and confirming its eligibility, we will initiate the refund to your original payment method within 14 business days.
4. Exclusions
4.1. The following circumstances are excluded from our return policy:
4.1.1. Change of Mind
Returns based solely on a change of mind or personal preference are not accepted.
4.1.2. User Error
Returns will not be accepted for products damaged due to misuse, improper handling, or neglect.
4.1.3. Consumable Products
For hygiene and safety reasons, we do not accept returns for consumable products.
4.2. The final decision regarding returns rests solely with Nature Empowered.
5. Limitation of Liability
5.1. Our liability for returns is subject to the terms and conditions specified in this policy. We are not liable for any indirect, incidental, or consequential damages arising from return requests or the use of our products and services.
6. Contact Us
For inquiries or assistance regarding our Return Policy, please contact us at natureempoweredltd@gmail.com.